Refund policy
At Volokitx, we want to make sure you receive the right products for your business and have a clear process if a return or refund is needed.
30-Day Return Policy
You may request a return within 30 days of receiving your order.
To be eligible for a return, standard stocked products must generally be:
- Unused and unopened
- In their original packaging
- In resalable condition
- Accompanied by the original order information
To request a return, please contact us first at:
Please provide your order number, product name, quantity, reason for return, and photos if the product is damaged, defective, or incorrect.
Do not send any product back before receiving return authorization from Volokitx.
U.S. Return Warehouse
Volokitx uses Amazon fulfillment centers and other U.S. fulfillment resources to store and fulfill eligible U.S. orders.
Our U.S. fulfillment network includes the following Amazon fulfillment facility:
Amazon Fulfillment Center SBD1
3388 S Cactus Ave
Bloomington, CA 92316-3819
United States
Important Return Address Notice
The warehouse address above is provided as a U.S. fulfillment and return facility reference.
Customers must contact Volokitx and receive return authorization before shipping any return to this address.
Because Volokitx orders may be fulfilled from different Amazon fulfillment centers, the authorized Amazon return facility for a specific order may differ.
When your return request is approved, Volokitx will provide the applicable Return Merchandise Authorization (RMA), return instructions, and confirmed return address for your order.
If your return authorization specifically directs you to Amazon Fulfillment Center SBD1, please send your return to the SBD1 address listed above.
Please do not send products directly to SBD1, to the shipping address shown on your original package, or to any other Amazon fulfillment center without prior authorization from Volokitx.
Unauthorized returns may be refused, delayed, lost, or may not be properly associated with your order.
Return Shipping Costs
Volokitx Responsible
Volokitx will be responsible for the applicable return shipping cost when the return is caused by:
- A defective product
- A damaged product
- An incorrect item
- An incorrect quantity
- A fulfillment or shipping error caused by Volokitx
Please contact support@volokitx.com and provide photos when applicable.
Customer Responsible
The customer is generally responsible for return shipping costs when the return is due to:
- Ordering the wrong size
- Ordering the wrong specification
- Printer incompatibility
- Customer preference
- No longer needing the product
- Other reasons not caused by Volokitx
We recommend confirming label size, printer compatibility, roll core size, quantity, and other specifications before ordering.
Restocking Fee
We do not charge any restocking fee for returns caused by a defective product, damaged item, incorrect item, incorrect quantity, or other fulfillment error on our part.
For non-defective returns caused by the customer, a 15% restocking fee will be deducted from the refund amount.
Examples of non-defective returns include:
- Ordering the wrong size or specification
- Printer incompatibility
- Customer preference or change of mind
- No longer needing the product
- Ordering the incorrect product
- Other return reasons not caused by Volokitx
The restocking fee is calculated based on the product purchase price, excluding shipping charges, taxes, and other applicable fees.
Products must still meet our return eligibility requirements. Items that are used, damaged after delivery, incomplete, or otherwise not in resalable condition may not be eligible for a refund.
Custom, OEM, private-label, and made-to-order products are generally not eligible for return and are not subject to the standard restocking fee policy.
Damaged, Defective, or Incorrect Products
Please inspect your order after delivery.
If you receive a damaged, defective, incorrect, or incomplete order, contact:
Please include:
- Order number
- Description of the issue
- Product photos
- Packaging photos when applicable
After reviewing the issue, we may provide a replacement, refund, or authorized return instructions depending on the circumstances.
Exchanges
If you need a different product, size, or specification, please contact us before returning the original product.
In many cases, the fastest solution is to complete the authorized return process and place a new order for the correct product.
Custom, OEM & Private Label Products
Custom-made, OEM, private-label, custom-size, custom-core, custom-packaging, and other made-to-order products are generally not eligible for return or exchange after the customer has approved the specifications and production has started.
If a customized product is defective or materially different from the approved specifications, please contact support@volokitx.com and we will review the issue.
Refunds
After the returned products are received and processed, we will review the return and notify you regarding the refund status.
If your refund is approved, it will be issued to your original payment method.
Please allow additional processing time for your bank, credit card company, or payment provider to post the refund.
Original expedited shipping charges and customer-paid return shipping costs are generally non-refundable unless the return results from an error by Volokitx.
U.S. Fulfillment
Volokitx maintains inventory within the United States and uses a network of fulfillment centers to process eligible orders.
Depending on product inventory, availability, and delivery destination, your order may ship from different U.S. fulfillment centers.
For this reason, the address shown on your original shipment may not necessarily be the correct address for a return.
Always contact Volokitx before returning an order.
Contact Us
For returns, refunds, damaged products, order issues, or return address confirmation, please contact:
Volokitx
Email: support@volokitx.com(For after-sales service)
Website: www.volokitx.com
U.S. Fulfillment / Authorized Return Facility Reference:
Amazon Fulfillment Center SBD1
3388 S Cactus Ave
Bloomington, CA 92316-3819
United States
Return authorization is required before shipping any product to the above address.